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FAQ

Helping you make smarter decisions to sell your gold or jewellery


1. Why has the price you are willing to pay for my pieces changed since I last spoke to you?

The prices we pay are based on the amount of precious metals you have for sale and the current spot price for those metals.

Precious metals are internationally traded commodities. Their prices, known as spot prices, are determined by the supply and demand on global markets. The prices we pay are derived from these markets, so when global prices change, our do too.

2. What is a Troy ounce?

The Troy ounce is an old empirical unit of measure. Today the Troy ounce is most commonly used as a measure of the mass of precious metals.

1 Troy ounce is equal to 31.1035 grams.

3. How do you test the purity of my pieces?

We use state-of-art technology to test the amount of pure precious metals in your pieces. Our XRF machine analyses the spectrum of light reflected from your item to calculate the purity of the metal.

This technique is non-invasive and does not damage your piece in any way. It simply points a beam of light at your item and analysis its reflection.

4. Will you return the diamonds or other stones in my jewellery?

We will remove any diamonds or other stones in your jewellery and return them to you.

5. Do I need to provide identification when I bring items in to sell?

We comply with all Australian legislation and regulations that relate to buying and selling precious metals. As such, we are required to perform an identity check on everyone who sells us items. Australians should bring in current photographic identification, while non-citizens need to bring their passport and proof of local address (such as a utility bill or bank statement).

We are not able to buy from minors, aged less than 18 years of age.

6. How do Sydney Gold Traders protect clients’ personal details?

Sydney Gold Traders respect the privacy of your personal information, and comply with all Australian privacy legislation. We do not use your personal information for any purpose other than the one for which you provide it.

7. When are you open?

We are open from 10am to 5pm Monday to Friday and 11am to 3pm on Saturday.

Did not find the answers?

In case you have not found any answers here or you have more inquiries to ask, please feel free to drop us a message and we will contact you back very soon.

If you are unsure about whether you are ready to sell, or want to find out more about how we buy your items, please contact us any time.
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